Open desk guidelines – Customers

In accordance with articles 13 and 14 of the European Regulation 2016/679. We wish to inform you that Tavar S.r.l., whose registered offices are in via Medulino, 12 in 48122 Ravenna (RA), Italy, in its capacity as data owner/data controller, will electronically process your data (name, surname, telephone number, e-mail address and city/state/province) in order to respond to your requests. The conferment of data to the contact management service is optional, yet it is necessary for the execution of the contract ex Art. 6.1.b). Your data, subject to your consent and on the legal basis of Art. 6.1.a) of the European Regulation, may be used to send commercial information and/or promotional material relating to products and/or services of the data owner through traditional methods (e.g. phone calls, paper mail, individual e-mails, etc.) or automated methods (e.g. automated E-mail campaigns, automated telephone calls, instant messaging, social networks, etc.) in full compliance with the principles of lawfulness and correctness and the provisions of the law. The conferment of data for this purpose is optional, and the failure to confer the data does not compromise the response to your request. Your personal data will be processed manually, electronically and/or telematically, through the use of cookies (as indicated in the cookie policy available on the site) by means of electronic calculators with the use of third-party software and through automated methods in accordance with the methods indicated in Articles. 6, 32 of the GDPR and through the adoption of appropriate security measures. With your consent in matters of marketing purposes, the data owner, in order to evaluate and possibly improve the communication, uses systems to send newsletters and promotional communications with reports. Thanks to these reports, the data owner will be able to know, for example: the number of readers; page views; one time viewers; clicks; the devices (IPhone, Blackberry, Nokia …) and operating systems (Windows, Apple, Linux, Android …) used to read the communication; details about the activity of individual users; the number of pending users who have not yet confirmed their subscription; the details of E-mails in terms of date/time/minute; details about delivered and undelivered E-mails and/or of forwarded E-mails; the list of unsubscribers to the newsletter; who has opened an E-mail or clicked on a single link; users with problems viewing the message; link tracking (i.e. the number of clicks made on the links in the message); click tracking (which links have been clicked and by whom). All these data are used in order to compare, and possibly improve, the communication results. The data will be stored at the headquarters of the data owner and, in case of consent for marketing purposes, also at the platform used to send commercial information. Your data will be processed only by the categories of persons duly authorized (in order for you to know these categories, contact the data owner) and will be communicated externally only and exclusively to implement the services necessary for the proper management of the relationship, with guaranteed protection of the rights of the person concerned (in order for you to know the list of external subjects, contact the data owner). Your data may also be viewed by the company that manages the website, limited to technical access for the needs of maintenance and management of the web server. Your data will not be disseminated. As for the sending of corporate communications, in case you have given your consent in matters of marketing purposes, your data will be transferred to countries outside the European Union: this transfer is in any case legitimate as it is guaranteed by the existence of adequacy decisions issued by the European Commission and/or standard protection clauses based on the models adopted by the European Commission pursuant to art. 46 of the GDPR. From the data controller you may request a copy of the safeguards adopted for the extra-EU transfer of your personal data, as well as information on where these safeguards have been made available, by making a specific request to the data controller via the e-mail address tavar@tavar.it. Please note that, in accordance with the principles of lawfulness, purpose limitation and data minimization, pursuant to art. 5 of the GDPR, the storage period of your personal data is established for a period of time not exceeding the completion of the services provided. In regards to marketing purposes your data will be kept for a period of time not exceeding the completion of the services provided and until the person concerned objects. For processing carried out by means of cookies, the storage period is specified in the cookie policy.

Data owner: the data owner/controller, in accordance with the law, is Tavar S.r.l. – via Medulino, 12 – 48122 Ravenna (RA) – Italy – Phone +39 0544 422727 – E-mail HYPERLINK “mailto:tavar@tavar.it” tavar@tavar.it., in the person of its pro tempore legal representative.

You have the right to obtain from the data controller the cancellation (right to be forgotten), the limitation, the updating, the rectification and the transferability of your personal data and you also have the right to opposing the processing of your personal data and can, in general, exercise all the rights provided for by Articles 15 ff. of the European Regulation 2016/679 by writing to tavar@tavar.it or by contacting the data controller at the company contact details provided in this document.

EU Regulation 2016/679: Articles 15, 16, 17, 18, 19, 20, 21, 22 – Rights of the interested party
1. The interested party has the right to obtain confirmation of the existence or non-existence of personal data concerning him/her, even if not yet recorded, and of the existence of the communication of his/her data in intelligible form and also has the possibility to make a complaint to the controlling body.
2. The interested party has the right to obtain information about
(a) the origin of the personal data;
b) the purposes and methods of processing
c) the logic applied in case of treatment with the aid of electronic instruments;
d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
e) of the entities or categories of entity to whom or to which the personal data may be communicated and who may get to know said data in their capacity as designated representative(s) in the state’s territory, data processor(s) or person(s) in charge of the processing.
3. The interested party has the right to obtain
a) the updating, rectification or, when interested, the integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been conveyed, also related to their contents, to the entities to whom or to which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected;
d) the transferability of the data.
4. The interested party has the right to oppose, in whole or in part
a) for legitimate reasons to the processing of personal data concerning him/her, even if pertinent to the purpose of collection;
b) to the processing of personal data concerning him/her in cases in which the processing is carried out for the purpose of sending advertising materials, for the purpose of direct marketing and for the purpose of market research or surveys in matters of commercial communications.